Guest Services

Guest Services

Where Life Meets Style in Newport Beach
Hours Parking & Transportation Personal Shopping Gift Cards Theme Park Tickets Contact Us

At Your
Service

In search of a store or bite to eat? Find it instantly by texting Fashion Island's virtual concierge service, At Your Service, at 949-734-7364 OR by asking a question below. 

Our IBM Watson-enhanced guest services experience will help you shop and navigate Fashion Island with ease. Go ahead and try it out. We're always here and At Your Service.

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GUEST SERVICES LOCATION

The Guest Services Concierge suite is located on the mid-level in Atrium Court, suite A204.



GUEST SERVICES: 
(949) 721-2000
TOLL FREE:
(855) 658-8527

CENTER INFORMATION

Our friendly and knowledgeable Guest Services staff is ready to help make your shopping and dining experience more convenient and efficient. Contact Guest Services for store and restaurant information, special events details, restaurant reservations, lost & found, delivery service, and more.

VISITOR INFORMATION

Traveling from out of town? Contact Guest Services for airport shuttle and transportation information, as well as Newport Beach attractions information. Be sure to also inquire about the OC Stylish Savings book, reserved exclusively for out-of-town visitors to Orange County, which provides exclusive offers, gifts, and amenities from participating stores and restaurants at Fashion Island and Irvine Spectrum Center.

OC Delivery Express

Need an item delivered to your home or office? Schedule a delivery with OC Delivery Express, powered by BringPro. This premium delivery service offers same-day and scheduled delivery to any location in Orange County. Think of it as your own personal assistant. 

To learn more or schedule a delivery, please visit ocdeliveryexpress.com.

 

Personal
Shopping

Enjoy an unparalleled shopping experience at Fashion Island with the help from our Personal Shoppers. With more than 100 exclusive boutiques and coveted brands, our savvy stylists are always up to date on the season’s hottest trends and must-have items, making them a fabulous resource for your styling service and gift buying needs.

The best part? This service is complimentary! That’s right – whether our expert stylists spend 30 minutes guiding you on styles and colors to enhance your look or a full day with you investing in a new wardrobe, there’s no minimum purchase required and zero obligation to buy. No pressure, just an easy and fun shopping experience.

View Personal Shopping Services
Gift Card

Gift
Cards

A great gift for any occasion! The Preferred Gift Card is honored at Fashion Island, Irvine Spectrum Center, The Market Place, and wherever American Express Cards are accepted.

Gifft cards can be purchased online or at Guest Services on the main level of the Atrium Court. Order ahead to save time by calling (949) 721-2000 and let us know what you need. All we need at the time of pickup is your credit card and a picture ID. Pick-ups must be done the same day Gift Cards are processed or they will be returned. Payment is processed at the time of pickup and the cardholder must be present.

Purchase Gift Cards Online
Gift Card

Avengers Coming Soon to Disney California Adventure® Park

At the family-friendly WEB SLINGERS: A Spider-Man Adventure, you'll experience an action-packed attraction that puts your web-slinging skills to the test. Learn the secrets of the mystic arts from Doctor Strange himself when you explore the ancient Sanctum and magical artifacts. Plus, witness the gravity-defying feats of Spider-Man. 

Attractions are subject to change without notice. 

Purchase Disneyland® Resort Tickets

UNIVERSAL STUDIOS HOLLYWOOD TICKETS & PASSES

Universal Studios Hollywood tickets are now available for purchase at Guest Services inside Atrium Court. Or, enjoy the convenience of purchasing your park tickets and passes online here.

At Universal Studios Hollywood, go behind the scenes of the world-famous Studio Tour to explore real film sets where Hollywood movies are made. Plus, hold on tight for the Studio Tour’s all-new grand finale, Fast & Furious –Supercharged.

From magical spells to magical creatures, from dark villains to daring heroes, it’s all here at The Wizarding World of Harry Potter™. Then, face action head-on in heart-pounding rides, shows and attractions – including Despicable Me Minion Mayhem and TRANSFORMERS™: The Ride-3D – that put you inside some of the world’s most popular TV shows and movies.

PURCHASE UNIVERSAL STUDIOS HOLLYWOOD TICKETS